Superior Tool - Frequently Asked Questions:
How is my order processed?
You will receive an email confirmation that your order has been
placed. Within 24-48 hours of the next business day your
order will be shipped and your credit card will be charged for
the transaction. Your credit card is charged by a secure server
of Authorize.net. If the item is out of stock, you
will receive an email / phone call to ask how you would like to
proceed with your order. Most items are in stock at all
times, back orders are uncommon.
When will the order ship?
The unit will ship within 24-48 hours of the next
business day. The equipment is usually shipped by UPS or
LTL freight. Typical shipping times average between 7-14
days depending on your location. If you need the item
quicker, please call and we will get you a rate quote and
estimated delivery time to meet your needs. See our
shipping policy for more details.
Who do I call for parts or warranty service work?
Parts can be ordered from Superior Tool & Equipment and
direct shipped to your location. If you need service or
warranty work, give us a call and we will direct you to the
nearest authorized service center for Multiquip Products.
See our warranty information for more details.
How long has Multiquip been building equipment?
Multiquip is one of the world's leading manufacturers and
distributors of light- and
medium-sized equipment lines for construction professionals
around the globe.
Based in Carson, California, USA, our extensive product line
includes generators;
rammers, rollers, plate compactors and other compaction
equipment; light towers;
concrete cutting, placing and finishing equipment; dewatering
pumps; welders and much more.
Founded in 1972, Multiquip has grown to become one of the
largest and most diversified
suppliers to the construction, entertainment and equipment
rental industries.
